Refund, Resend and Returns Policy

We at LeatherYork pride ourselves on making products from the highest quality materials with attention to detail. If you are not completely satisfied with your purchase, you may apply for a return/exchange at ask@leatheryork.co.uk within 30 days of purchase. We will review your request within 24 hours and guide you with the refund/exchange process.

LeatherYork offers a quicker dispute solution and will appreciate it a lot if you provide:

  1. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
  2. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
  3. The products need to be returned to LeatherYork if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, LeatherYork will make a refund, resend, or accept the return for any of the following cases:

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from LeatherYork warehouse. Following countries and shipping methods may be different:

  1. For orders shipped to the USA, it will be counted 45 days after orders departed from LeatherYork warehouse.
  2. For Brazil, it is after 110 days counting from the date that order departed from LeatherYork warehouse due to the strict customs clearance at Brazil.
  3. For LeatherYork Packet Liquid Line to all counties, LeatherYork will deal with your dispute for delayed orders after 100 days counting from the date that order departed from LeatherYork warehouse.
  4. For some special shipping methods, LeatherYork cannot deal with your disputes. (See the following important interpretation).

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, LeatherYork will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.

LeatherYork will not deal with the refund or resend if the tracking information shows the order is delivered.

  1. If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
  2. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
 
  • Incorrect/insufficient address.
  • No such number.
  • Unknown recipient.
  • Refused.
  • Do not pick up in time.
  • No safe delivery location.
  • Uncleared customs.
  • Others.

Notes:

  1. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, LeatherYork takes no responsibility if products have been lost.
  2. If the logistics company provides return service to China, LeatherYork will put the products in your private inventory and will not refund them when we receive the returned items.
  3. LeatherYork cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
  1. LeatherYork offers a full refund or a replacement if packages arrived are badly damaged.
  2. LeatherYork offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

For damaged packing boxes, LeatherYork cannot offer any refunds or other after-sale services due to the long-distant international delivery.

LeatherYork has a strict quality control process before products are dispatched. LeatherYork will deal with incorrect or missing products as follows:

  1. For incorrect products, LeatherYork offers a full refund or replacement.
  2. For products with wrong color, size which doesn’t affect product function, etc., LeatherYork offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
  3. For parts missing which doesn’t affect product, LeatherYork may refund partially or resend the missing part; for parts missing which affect product function, LeatherYork will resend the product only.

Notes:

For size problem, LeatherYork will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

For orders cancellation, LeatherYork offers a full refund before products are processed by warehouses.

  1. After payment, POD orders cannot be canceled as it is customized.
  2. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
  3. After payment, video and photo orders cannot be canceled as LeatherYork has planned and prepared for you after payment.

Important Interpretation

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

LeatherYork takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, LeatherYork will notify you by Chat, Skype, Email, Line, WhatsApp etc.

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. LeatherYork lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:

PostNL, Electric PostNL, Packet Eub, Packet Postal Route, Packet Postal, Packet Railway Economy.

Notes:

When choosing certain shipping methods, the remote addresses will be charged additional cost.

Due to limited international transportation, LeatherYork will not accept any disputes when your orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

Products can be returned to LeatherYork warehouse only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at LeatherYork Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

Please return products within 30 days after receiving products.
 
Contact our support team for help.

LeatherYork shall not accept any unreasonable disputes, including but not limited to:

  1. The buyer does not like it.
  2. The product description is not real.
  3. Products smell unusual.
  4. The buyer ordered the wrong items or SKU.
  5. The shipping address was provided incorrectly.
  6. Product difference was negotiated in advance.
  7. Tracking information deleted by logistics companies or local post offices.
  8. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

LeatherYork always try to offer the best service. If you have any other questions, please feel free to contact us.

My Cart
Close Recently Viewed
Categories
In order to provide you a personalized shopping experience, our site uses cookies. By continuing to use this site, you are agreeing to our cookie policy. Accept